Be aware that we use a variety of carriers for shipping kits. We also like to work alongside our customers to select the best option for shipping kits of any size. This is especially true for the kits that must be crated and sent through a trucking company.
Please allow at least 10 working days from the end of the scheduled shipping week for the kit to be delivered.
Please examine your order carefully and advise us of any necessary changes or errors. Any changes to a kit order must be received in writing. Postponements in shipping or cancellations must also be in writing.
Kit shipments are sent by truck and are collect, meaning you pay for the freight charges when it arrives at your door. The trucking companies with whom we do business provide significant discounts only if we ship to an area serviced directly by them. If you reside in an area not serviced by the trucking company, they will inter-line with a local trucking company, and your discount will be removed. You can arranged to have your kit shipped to the local terminal which would still provide you with a discount, but you need to let us know if you would like to do this. The trucking company is instructed by us to call you prior to delivery, and at that time, you can inquire about the freight charges and the methods of payment they will accept. It is the responsibility of the person receiving the freight to find a way to offload the crates from the truck. The freight company might help, but they typically don’t carry forklifts or dollies. You can also request “liftgate” service for an added cost through most freight companies.
Carefully examine all of the crates and/or boxes upon arrival and note any damage on the bill of lading that the freight company has you sign. This will greatly expedite your claim if damages is found.
If you have damaged freight from a trucking company, please contact them immediately to start the claim process. Contact information can be found on the bill of lading that you signed at delivery. Simplex Aeroplanes, LLC is not responsible for damaged freight, but we will help you through the claim process.
Please contact us immediately if any items are damaged during the shipping process!